Digitals Crest is committed to providing 100% customer satisfaction. If a duplicate charge occurs due to a processing error, if we fail to fulfill your specific design requirements, or if we are unable to complete your design order in accordance with our delivery policy, you may be eligible for a refund.
All refund requests are processed according to the following schedule:
Within 48 hours of placing the order: Eligible for a 66% refund, less a 10% service and processing fee.
Between 48 and 120 hours: Eligible for a 33% refund, less a 10% service and processing fee.
After 120 hours of the initial design delivery: Refund requests will not be entertained. However, because customer satisfaction is our priority, we encourage you to contact our support team if you have any concerns.
If the customer fails to provide the required project brief or necessary information within 7 days of placing the order, the amount paid will be considered non-refundable.
All refund requests must be submitted through our customer support department.
Digitals Crest reserves the right to approve or decline any refund request on a case-by-case basis, particularly where there has been a violation of these Terms and Conditions or the User Agreement.
To request a refund:
Contact our support team and clearly explain your concern.
We will first attempt to resolve the issue through our Unlimited Revisions Policy.
If the issue cannot be resolved, our Refund Department will review your request and notify you of the approval status via email.
Once a refund has been processed:
All rights, ownership, and intellectual property relating to the design(s) automatically revert to Digitals Crest.
You may not use, display, reproduce, publish, modify, distribute, or claim ownership of any design concepts, drafts, or final artwork provided during the project.
You acknowledge that you have no direct or indirect ownership rights or interests in any refunded design, artwork, content, or related work product.
To protect our intellectual property, Digitals Crest may cooperate with relevant copyright authorities and agencies to record ownership of refunded designs and help prevent their unauthorized reuse or registration as original works.
If you have any questions or concerns regarding this Refund Policy, please contact our customer support team through the contact options available on our website.